Privacy Policy

Welcome to the Cherwell Education Limited privacy policy. 

www.cherwelleducation.com is a website operated by Cherwell Education Limited. We are registered in the UK under company number 11906656. Our trading address is 5 Southampton Place, London, WC1A 2DA. Our email address is info@cherwelleducation.com and phone number is +44 (0)2034 054092. These are the main points of contact for any questions relating to data protection matters. 

This privacy policy covers the Cherwell Education Ltd website and how we collect and process your personal data through your use of this website, together with an explanation about how we will comply with GDPR (General Data Protection Regulation), DPA (Data Protection Act) and PECR (Privacy and Electronic Communications Regulations). 

Contact details 

If you have any questions about this privacy policy or our privacy practices, or should you no longer wish to have your personal information contained on our database, please contact us at info@cherwelleducation.com, or send your enquiry to 5 Southampton Place, London, WC1A 2DA. 

We will consider all such requests and try to respond to your request within 5 working days. 

Using our website 

Any downloadable files and other media that are made available on our website are used at your own risk. We will make every effort to ensure these files are safe and free from viruses; however, it is your responsibility to take your own precautions using anti-virus software. We accept no responsibility for any loss or damage incurred by you whilst using or acting upon the information contained within this website. 

We reserve the right to amend any aspect of this website or the services provided. 

Data security 

We comply with the requirements of GDPR regarding the management, processing and security of your personal data. We have conducted an audit of all personal data held on our servers and how we process it on behalf of our clients. 

We take your privacy very seriously and if you provide us with information during your visit to our website, we will not sell, exchanged or release your personal information (name, e-mail address, mailing address, etc.) to any other third party for them to use for marketing, without your agreement. 

What type of information do we collect?

We only collect a minimal amount of personal information. 

1. Enquiry form 

Information collected on the enquiry forms on our website will be used to answer your enquiry and provide further assistance and information needed to meet and follow up your request. This includes Identity Data such as first name, maiden name, date of birth and gender, and Contact Data such as email address and telephone number. 

You will always have the option to opt out of receiving any future emails every time you receive a communication from us by contacting us at info@cherwelleducation.com.

2. Required documents during application 

As an education provider we are required to check and keep a copy of each students’ passport details and a photocopy of each passport. All personal information and photocopies are stored on our company database which is accessible only by full time Cherwell Education staff. All passport information and photocopies are removed from this database within two months of your course departure date. 

How we get the information and why we do we have it 

We collect data from you through direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by phone, email, post or otherwise. This includes personal data you provide when you apply for a place on one of our programmes or give us feedback or contact us. 

Why do we have to have it? 

• To register you as a new customer and for the performance of a contract with you 
• To process your order application, manage payments, fees and charges and to collect and recover money owed to us 
• To manage our relationship with you which will include – notifying you about any changes to our terms or privacy policy 
• To make suggestions and recommendations to you about service that may be of interest to you

How we use your personal data 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

• Where we need to perform the contract we are about to enter into or have entered into with you 
• To response to enquiries received on the website 
• Where we need to comply with legal obligation 

How we store your information 

The information you provide to us is stored on our own secure servers or servers operated by a third party. 

We use a variety of suppliers to provide additional support for the running of the business and services to clients. Emailing systems and accounting are some of the 3rd party support platforms we use. We will ensure that these suppliers and any future suppliers comply with GDPR If you have any questions about our data processing, please contact us for more information. 

Your data protection rights 

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. 
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at info@cherwelleducation.com if you wish to make a request.

How to complain 

If you are unhappy with how Cherwell Education Ltd have handled your enquiry or with how we have used your data, you can also complain to the ICO. 

The ICO’s address: 

Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow 

Cheshire
SK9 5AF
Helpline number: 0303 123 1113